Banımı Açmıyorlar+Ödemelerimde Bloklu

[soner7777]

arkadaşlar acil yardımınıza ihtiyacım var ilk 2 paket yüklüydü oynadım 2 gün öncede wrath ı aldım. accounta bir girdim ki suspend diyor 7-8 tane mail attım cevap yok.lütfen yardım edin elimde kalmasın :S

[Furytürk]

neden banladıklarına dair mail atmışlardır..copy/paste et o maili bi bakalım

[EVIL_DeaD]

zaten maile cevap vermeleri 2-3günden aşağı olmaz arkadaşım

[soner7777]

Greetings,

Please read this mail carefully, as we would like to see your issue addressed as fast as possible.

We have reason to believe that your account has been compromised using a Key Logger or Trojan virus which can be used to obtain the account name and password of World of Warcraft accounts used on that computer. We have therefore suspended access to the account, while we verify that your computer is secure.

Please follow the steps outlined in the following forum post on how to clean infected systems:
http://forums.wow-europe.com/thread.html?topicId=5383442401&sid=1

We also recommend reading the following article regarding Computer and Account Security on our Blizzard Support Knowledge Base:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19385

Consider purchasing a Blizzard Authenticator and attaching it to this account:
http://eu.blizzard.com/support/article.xml?articleId=28152

Make sure that you change your email account and World of Warcraft passwords AFTER you have found the infection and removed it. Doing so before cleaning your system will mean your new password may have been sent to the malicious third party once more.

Remember that unless you actually locate and remove the source of this infection it is still there and will result in you being continually keylogged. Once removed, update your operating system and web browser with the latest security patches.

Please note that Key Loggers and Trojan viruses send information about your passwords to other people and should be considered a serious threat to the integrity of your system. These details are not limited to World of Warcraft; keyloggers routinely steal online banking information where possible and any other personal details they can find. If steps are not taken to remove any possible programs from your computer, it is highly probable that your account will become compromised once more.

Once you have performed the above steps, please send us another mail, with the following statement: "I have now checked the security of my computer, ensuring it is free of any viruses or key loggers and can confirm all appropriate precautions have been taken."

Please also include the following details:

- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).

and

- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.

IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:

Webform:

http://eu.blizzard.com/support/webform.xml

E-Mail (in a recognised image format such as .jpg or .bmp):

[email protected]

Fax:

00 33 1 30 67 90 12 (With a Header Sheet marked for the attention of the Account Administration Team)

Post:

Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France

Once this has been done, we will continue processing your account.

Please note that it is the responsibility of the account holder to maintain the security of the account. Excessive or repeated failure to ensure the security of the account can result in warnings and, in extreme cases, permanent account closure.

Should you have other questions or concerns, feel free to contact us again, via our webform: http://eu.blizzard.com/support/webform.xml

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,


Skelaexar
Account Administration Team
Blizzard Entertainment Europe
http://eu.blizzard.com/support/index.xml?gameId=11
Please note: A Blizzard Employee will never request the password to your account or e-mail address.



GELEN MAİL BU

[forgiver]

haxxor diyor

[soner7777]

o ne demek ? ben yeni oyuncuyum arkadaşlar pek anlamam öyle :S kısa yoldan sana böyle oldu bunu yapmalısın derseniz sevinirim :D

[forgiver]

account un başkaları tarafından kullanıldğı gerekçesiyle bloklanmış, senin iyiliğin için
bilgisayarını temizle de öyle gel diyor

adsl, sürekli değişen ip ondan mı yapmışlar acaba

blizzard acaba doğru mu yapmış diye öğrenmek açısından kayıt bilgilerini bana özel mesajdan yolla ben açtırayım

ya da şunu yap

said:

Please also include the following details:

- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).

and

- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.

IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:

Webform:

[eu.blizzard.com]

E-Mail (in a recognised image format such as .jpg or .bmp):

[email protected]

[soner7777]

özel mesajla nasıl ileteceğim yardım ederseniz :S

[soner7777]

tamamdır sağolasın aynen dediğin gibi yaptım kimliği falan.evet benim üzerimeydi.yaklaşık 10-15 mailden sonra anca açtılar

[forçen]

blizzard bazen biraz salak olduğu için böyle şeyler yapıyor. nedenini bilmesemde benimde kartla ödeme bloklu. geçende TBC upgrade li acc mi trial gösteriyodu acc management e girince. mail attım bide yüzsüz gibi "your account seems to be a trial account" diye cevap geldi. sinirden wowu bıraktım